Welcome to Maison Chic Online

Customer Service

Wholesale Only
This is a wholesale only website for the convenience of our retailers. Feel free to browse our site to view our products. If you would like to see the prices of our products and collections, please create an account by clicking Account or Login/Register.

Not a reseller? Don't qualify for a wholesale account? Then visit our retail website at www.OnceUponAnArk.com.

Order Policy
New retailers must meet opening order minimum of $200. Retailers who do not meet this minimum will be contacted.  Note: you will be required to fax a copy of your business license and resale certificate for your first order to be processed. Reorders are $100.

Orders are subject to acceptance by Maison Chic. Orders with missing or invalid payment information automatically cancel after 60 days. Maison Chic may adjust quantities to meet item minimums.

Payment Methods
For your security, payments for all orders placed through this website are processed through Paypal. Maison Chic does not receive or store credit card numbers from any online transactions.

Shipping Policy
All orders are shipped from our warehouse in Atlanta, Georgia. We currently ship to addresses within the United States. All shipping addresses must be deliverable via USPS or UPS. S&H charges will be added to all invoices. Orders placed through our website are processed and shipped in 7-10 business days.

Important shipping notice: Please carefully check your shipping address for typos and missing information (ie, suite numbers, zip codes, street numbers). An incorrect or incomplete address will cause a problem with delivery and may result in your order being sent back to us as undeliverable. Orders received back as undeliverable will be processed as a return minus all freight charges and a restocking fee. Changes to the shipping address cannot be made once your order has shipped.

Back Order Policy
Any backorders on website orders will auto-cancel and any funds owed refunded.

All backorders $100 and over will be shipped when merchandise becomes available unless otherwise specified by customer. Backorders under $100 or older than 30 days automatically cancel and product should be reordered. Backorders with missing or invalid payment information automatically cancel after 30 days. Freight on all backorders is the responsibility of the customer.

Damage Policy
All damages, defectives, or shortages must be reported within seven (7) days of receipt of merchandise. Credit will not be issued after this time.

Return Policy
No returns unless product is damaged or defective (see Damage Policy). Returns will not be accepted unless approved in advance by Customer Service (1-800-653-5048).

Refused orders will be assessed freight charges plus a 15% restocking fee. Customer is responsible for return freight. Products must be received in original packaging. Price-tagged or shopworn merchandise may not be returned.

When returning damaged or defective product, credit will be issued after return is inspected. A 15% restocking fee and freight charges may be applied if product is found to be in sellable condition.

Cancellation Policy
Customer is responsible for freight charges and restocking fees on orders cancelled after shipment.

Privacy Policy
We will not sell or share your information. We use SSL protection on our website. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You may opt out of these emails at any time by clicking the unsubcribe link. You may review our full Privacy Policy.

Safety Standards
All Maison Chic products meet or exceed US CPSA safety standards. CPSA Children's Product Certificates available upon request.

Product Information
Actual product may vary slightly from pictures. Our fabrics are hand-printed and small imperfections are characteristic of hand printed designs. Color may differ slightly from photos due to different monitor settings.

Maison Chic attempts to ensure that all information present on our website is accurate. However occasionally information on the website may be inaccurate or out of date. We reserve the right to adjust content including prices, availability, product and specifications any time without prior notice. We reserve the right to accept or decline any order for any reason. This includes orders for product listed at the incorrect price.

Terms of Service
By using our website you agree to Maison Chic's Terms of Service as detailed on our Terms & Conditions page.